Design Sprint Case Study

Home » Design Sprint Case Study
Design Sprint Case Study
In this case study we used Design Sprints to develop a novel approach to strategic partnering for a major international resources corporation.

Using Design Sprints to develop a novel approach to strategic partnering for a major international resources corporation

The Challenge

ADAPTOVATE’s client was a global resources company in the mining, metals and petroleum sector. They handled multi-billion-dollar strategic service contracts each year, ​ but: ran the contract management process inconsistently across regions and vendors, lacked clear role demarcations and accountabilities, had too many hand-offs and there was little collaboration between the business, suppliers and vendors​.

Our client was experiencing substantial leakage on high value strategic contracts, often due to not having the right capabilities in place to manage such complex contracts​.


We conducted an Agile Design Sprint with the key stakeholders to quickly align the on the objectives, frame the problem and prototype solutions to be tested and developed further​. The Design Sprint used techniques from Lean, Design Thinking and Agile to reframe the problem with greater focus on the clients’ customer​s and help the team think differently about the problem.

In the sprint, the team: designed two new contract management model prototypes, developed a user testing plan to validate each prototype with stakeholders across regions, and developed a rollout plan. The rollout plan aimed to embed the new model through a series of fast paced pilots using agile ways of working​.


Together with the client we identified significant benefits in finding a new way of operating to better manage high value strategic contracts​. As a result of our engagement, the client achieved strong leadership alignment on the proposed models and endorsement to rollout a test & learn pilot approach. These pilots produced the consistency that had been missing, preventing the value leakage described.

The engagement established the beginnings of a new culture and noticeably stronger cross-functional engagement.

Subscribe to ADAPTOVATE Insights, our monthly look at the critical issues facing global businesses.



Sydney (Gadigal people of the Eora Nation)

Simpson House, Level 5, 249 Pitt Street

Sydney NSW 2000

+61 2 7200 2530

Melbourne (Naarm is the traditional lands of Kulin Nation)

L7, North Tower, 276 Flinders St

Melbourne VIC 3000

+61 2 7200 2530


3 Temasek Avenue #18-01 Centennial Tower

Singapore 039190

+65 9012 8992


ul. Czackiego 15/17 street

00 -043 Warszawa

+48 505 626 416


695 Town Center Dr Suite 1200,

Costa Mesa, CA 92626


+1 424 543 2623


110 Cumberland Street Suite # 307

Toronto Ontario M5R 3V5


+1 647 631 1205