Case Study – Large scale digital transformation at a leading Australian retail organisation
Outcomes delivered
- Designed and implemented a new tangible operating model, for 1900 people, that addresses the organisation’s unique challenges in scaling, including organisation design and new quarterly operating rhythm. The new model allows rapid development and iteration of products balanced with a focus on functional capability uplift
- Adapted the client’s governance and funding models to increase alignment, speed-to-market and experimentation. The new governance, prioritisation and funding processes facilitates team autonomy through Objectives & Key Results and persistent team missions
- Designed a new quarterly operating rhythm which consolidated multiple planning & approval forums into a single organisation cadence
Context
Our client is the digital & innovation arm of a large Australian supermarket retailer. Within Australia, the supermarket industry is highly competitive a