Katy Hughes

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Proven business transformation, driven by agility.


Katy has a passion for technology and Agile ways of working, and their place in transforming the way businesses operate and provide unique customer experiences. She enjoys working with teams to solve challenging issues by promoting collaboration, innovation and breaking down barriers to thinking differently.​

Katy’s consulting experience covers includes:

Transformed and embedded new ways of working and agile operating model of the digital arm of a large Australian retailer, through: ​

  • Leading the co-design new agile operating model across key business areas​
  • Mobilising and embedding the new ways of working and op model in the Loyalty Business and Customer Activation Practice through leadership coaching, training and optimisations​
  • Partnering with Practice leadership to drive consistent approach to capability build, enhancing and uplifting business and people capability across the organisation ​
  • Delivering agile operating model subject matter expertise, upholding best practice and optimisation projects across the organisation​
  • Facilitating innovation workshops with senior leadership teams to drive continuous improvement​

Led the design and implementation of an Obeya room and quarterly objectives for the Marketing department at a major Australian bank ​
Mobilised multiple squads for an Enterprise Agile transformation (~200 people), upskilling through training, alignment to objectives and on the ground coaching​
Designed and facilitated rapid design sprint workshops across industries (including Health Insurance and Retail) to solve real businesses complex problems quickly​

Key facts:

  • Bachelor of Science in Computer Software Engineering from City, University of London 

Expert areas:

  • Australia
  • Business Agility