Kayla Cartwright

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We have the best of both worlds at ADAPTOVATE: we partner with brand-name global organizations on work that makes newspaper headlines while also getting to build an internal team and firm in high-growth mode.


Kayla is an experienced transformation coach with a demonstrated history of results across private, public and non-profit sectors. Kayla is passionate about partnering with leaders to shape and execute their visions, drive productivity, and build strong organizational cultures.​

Kayla has led transformation engagements with Fortune 500 organizations implementing agile practices, innovation and design thinking principles, and driving client-centric cultures.  She is a design thinking practitioner, certified coach and seasoned adult leadership development facilitator & trainer who has worked with over 300 clients across the globe to cultivate agile mindsets and ways of working.​

Kayla’s experience includes:​

Drove large-scale global process efficiency and client experience enhancement programs impacting over 6000 institutional clients in 130+ countries for large global bank​

Led team to 108% increase in Client Satisfaction/Wallet Share momentum by driving cross-functional agile transformation of the Uruguay franchise for a large US bank​

Designed and facilitated Agile Transformation trainings (Agile Foundations, Scrum Master, Product Owner, Tribe Onboarding) enabling 1000+ globally distributed employees of a large European bank to transition into agile​

Secured investment of $65mm USD for a national Mexico banking agile transformation by working across global cross-functional teams, vendors and c-level stakeholders & sponsors​

Set and executed the agile coaching strategy of a major US national non-profit, leading to client and employee satisfaction/retention rates >2x the historic average​

Key facts:

  • Master of Business Administration from the University of Virginia, Darden​ 
  • Bachelor of Arts in Management and Anthropology​ from Eckerd College 
  • Certified Behavioral Coach​
  • Official Member, Forbes Coaches Council​ 
  • Registered OD Consultant at theInternational Society for Org Development & Change 
  • Certified SAFe Scrum Master (SSM)​ 
  • Professional Scrum Master (PSM I)​ 
  • Languages: English, Spanish and Portuguese​ 
  • Fintech/Transformation author 

Expert areas:

  • Business Operating Model Design
  • Design Thinking
  • Leadership
  • Team management
  • USA
Adaptovate - Business Agility specialists