Case Studies

Three example solutions to client problems

Let’s look at 3 example solutions that ADAPTOVATE has implemented to assist a client problem.

It’s not one size fits all when it comes to Agile solutions.

There is an infinite breadth of solutions that can be implemented on client cases.  No client is ever the same, and no specific client problem is identical to the next.  

A range of factors will influence how ADAPTOVATE will approach its recommendations for client problems.  Factors can include:

  • size of the organisation
  • the type of organisation (fintech is different from pharma which is different from heavy industry)
  • the role we are playing (is it consultant, coach, or a hybrid of both)
  • environmental factors that impact – eg: wild card scenarios like COVID-19
  • legacy issues within the organisation – old processes, challenging management

So, every client will have their unique fingerprint and it’s our responsibility to understand that, do strong client assessments and provide the solutions that best fit the client.

Example 1:  Simple is sometimes the most effective.

In the first of our example solutions, we look at ‘simple is best’.

Recently, we created an Op Model Design mapping tool which helped in aligning a client’s Design and Transformation team. 

Mapping tools can be as sophisticated as a purpose built app – or simplified as a workboard with some stickies, or somewhere in between. ADAPTOVATE will look at all the possible solutions. However, sometimes simple just works.

Prior to creating this tool the client was working in silos. It was proving challenging to keep the client’s design and transformation team on the same page.

The tool?  A simple excel worksheet, which allowed us to keep all the data around every chapter and practice and the teams in a single worksheet.  With a few macros and pivots the excel was interactive but still easy to use. Since you have all the data in one excel sheet you can size the chapters and practices easily.

This simple tool gave them an opportunity to break out of their silos and work together on a common objective. It also created transparency and drove accountability with the teams. It has proved to be a success, and that simple can be best.

Example 2: Entertain, Entertain, Entertain.

When I am coaching, I do enjoy leading training and seeing ‘penny drop’ or ‘a-ha’ moments with individuals and teams. I find many training sessions can be dry, so I looked to make the sessions as entertaining as possible for my team,” says Fiona Royall, Project Lead in Australia.

In this next one of our example solutions, ADAPTOVATE were upskilling a team in new ways of working including across both agile and design thinking. We made a small part of the sessions theory, to ground the team in the what, why, and when and ran practical, hands-on activities to demonstrate the how.

A persona was created that was carried across multiple sessions and made it fun.  An example like a frequent business traveller that makes the learning more ‘sticky’ and stand out in their minds.

At the end of the sessions, we would then discuss examples of situations specific to their context where they might apply these approaches and tools. It unleashed creativity and a lot of laughs.

Fiona explains, “In one session I had the team map the journey of a frequent business traveller from the need arising, through to arriving at his final destination.”

“The next session, on framing risk and opportunity, I had the same persona who had to prepare a birthday party for their partner, but they were only flying home the night before the party. Ideas came in thick and fast from the team including risks such as ‘political instability’ through to ‘swooping magpies’!!”

Example 3:  Go cutting edge

It’s always exciting to explore new technology in a mainstream way and that is what happened for one of our consultants with an airline client in the third of example solutions.

Voice technology has been around for a while now and Voice biometrics has infiltrated the mainstream.  

Voice biometrics is used to individually identify people by their unique voice attributes (just as we see the use of finger id or face id on phones, or voice recognition on virtual assistants).   As every person’s voice is different, it can be highly effective to identify individuals.

For this reason it’s starting to roll out as an added security measure across many systems.  This includes government (Australia’s Tax department),  Finance (in authentication and fraud protection), Health care (to log into where medical records are stored) and many others including our example of travel booking.

If a solution has the opportunity (and budget) to implement cutting edge firsts, it can be motivating for both the client and the consultant.  

Our consultant was working with the airline client and created a voice assistant solution to book flights and check in. The problem the client faced was the online booking system took too long due to the number of personal details that needed to be entered.

The solution included a voice assistant, streamlining the process using voice biometrics.

These are just three examples to specific client work. ADAPTOVATE will run diagnostics and assements with each client to immerse ourselves in the client’s current state. Understanding, where and how we can help, then working with the client to see what is the best strategy to get to the solution. Get in touch if you’d like to understand more.

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