Agile Business Design at a Bank Case Study

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Agile Business Design at a Bank Case Study
In this case study, our client, the Australian division of a large global bank​, had a risk function with cumbersome processes, multiple gate-keepers and duplication of effort.

Applying agility and systems thinking to produce a novel and effective operating model with a focus on risk management

The Challenge

Our client, the Australian division of a large global bank​, had a risk function with cumbersome processes, multiple gate-keepers and duplication of effort. A lack of understanding of the emerging risks and risk appetite of a digital organisation existed​, and risk needed to be able to support the rest of the bank as it adopted an Agile way of working.

What ADAPTOVATE Did

Alongside a variety of engaged stakeholders at the client, we used Agile Business Design to reimagine the problem and develop a solution hypothesis​. A program room was established to focus the efforts of the team and to act as a change management vehicle for all stakeholders​. This allowed us to design a rollout plan for embedding the new model and conduct roadshows to interested parties – a win for organisational transparency. We embedded test and learn sprints into the Risk team while upskilling the entire function through masterclasses and in-the-moment training and coaching.

Results

We produced three new operating models working with a team of cross-functional lawyers, front line staff, executives and operations staff​. These models reduced standard risk approval times by a factor of six​, with simple issue approval reduced significantly from weeks to 15 minutes​. This created an empowered risk function for the whole bank rollout of an Agile operating model.

Locations

USA

US Headquarters

695 Town Center Dr, Suite 1100

Costa Mesa, CA 92626

+1 424 543 2623

[email protected]

AUSTRALIA & NEW ZEALAND

Sydney


Level 8/341 George St

Sydney NSW 2000

+61 2 7200 2530

Melbourne


Suite 22-125 120 Spencer Street,

Melbourne VIC 3000

+61 2 7200 2530


Canberra

Suite 3, Ground Floor/65 Canberra Ave

Griffith ACT 2603

+61 2 7200 2530

Auckland (Tāmaki Makaurau)


Level 4, ACS House, 3 Ferncroft Street,

Grafton, Auckland 1010

New Zealand

SINGAPORE

20 Collyer Quay, Level 12,

Singapore

+65 98348486

POLAND

ul. Czackiego 15/17

00 -043 Warszawa

+48 505 626 416

CANADA

Postal location:

110 Cumberland Street Suite # 307

Toronto ON M5R 3V5


Physical office location:

296 Richmond St. West

Toronto, ON M5V 1X2


Canada

+1 647 631 1205

UK

5th Floor, 167-169 Great Portland Street

London W1W 5PF

+44 20 3603 1662

PHILIPPINES

19th Floor, Two Neo Building

3rd Avenue corner 28th Street

Bonifacio Global City, Taguig City

+65 98348486

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