Agile Business Design at a Bank Case Study

Home » Agile Business Design at a Bank Case Study
Agile Business Design at a Bank Case Study
In this case study, our client, the Australian division of a large global bank​, had a risk function with cumbersome processes, multiple gate-keepers and duplication of effort.

Applying agility and systems thinking to produce a novel and effective operating model with a focus on risk management

The Challenge

Our client, the Australian division of a large global bank​, had a risk function with cumbersome processes, multiple gate-keepers and duplication of effort. A lack of understanding of the emerging risks and risk appetite of a digital organisation existed​, and risk needed to be able to support the rest of the bank as it adopted an Agile way of working.

What ADAPTOVATE Did

Alongside a variety of engaged stakeholders at the client, we used Agile Business Design to reimagine the problem and develop a solution hypothesis​. A program room was established to focus the efforts of the team and to act as a change management vehicle for all stakeholders​. This allowed us to design a rollout plan for embedding the new model and conduct roadshows to interested parties – a win for organisational transparency. We embedded test and learn sprints into the Risk team while upskilling the entire function through masterclasses and in-the-moment training and coaching.

Results

We produced three new operating models working with a team of cross-functional lawyers, front line staff, executives and operations staff​. These models reduced standard risk approval times by a factor of six​, with simple issue approval reduced significantly from weeks to 15 minutes​. This created an empowered risk function for the whole bank rollout of an Agile operating model.

Subscribe to ADAPTOVATE Insights, our monthly look at the critical issues facing global businesses.

Locations

AUSTRALIA

Sydney


Simpson House, Level 5, 249 Pitt Street

Sydney NSW 2000

+61 2 7200 2530

Melbourne


L7, North Tower, 276 Flinders St

Melbourne VIC 3000

+61 2 7200 2530

SINGAPORE

3 Temasek Avenue #18-01 Centennial Tower

Singapore 039190

+65 9012 8992

POLAND

ul. Czackiego 15/17 street

00 -043 Warszawa

+48 505 626 416

USA

695 Town Center Dr Suite 1200,

Costa Mesa, CA 92626

USA

+1 424 543 2623

CANADA

110 Cumberland Street Suite # 307

Toronto Ontario M5R 3V5

Canada

+1 647 631 1205

UK

5th Floor, 167-169 Great Portland Street

London W1W 5PF

+44 20 3603 1662

Australian wroth winner - 2020 logo
Adaptovate - Business Agility specialists