agile coaching in government – case study

Our client, a Victorian state government department, was seeking to provide improved outcomes for Victoria’s citizens through improving their products/services by uplifting their team’s capabilities in Product Management.​

They were seeking a bespoke training series for a cohort of employees from diverse backgrounds to embed a consistent approach to product management thinking, terminology and methodologies, with a priority on taking a customer-centric approach​ across a variety of different products. ​

The products were each at different levels of maturity, from inception and piloting new products to established long term products matured in their lifecycle. ​

They were also seeking the learnings to become a repeatable, scalable product development framework with templates that can be extended to other products​.

Context

• We designed a 6 week training series including elements such as product canvas, OKRs, product roadmaps, breaking down work, adopting a customer-centric mindset​

• The training series were highly interactive, using real world scenarios to model and provide real life examples to cater for Products in their different lifecycle​

• Delivered follow up small group coaching sessions to integrate the new learnings to selected organization’s products​

• Facilitated Showcases for the different teams to celebrate and share learnings​



• Developed a Playbook that summarised the learnings, with reusable templates along with examples of the frameworks in their context to establish consistency in future adoption of the approach​

Key Activities