agile coaching in government - case study
Read our case study of helping an Australian state government department using Agile coaching and doing an Agile Transformation.
Our client, a Victorian state government department, was seeking to provide improved outcomes for Victoria’s citizens through improving their products/services by uplifting their team’s capabilities in Product Management.
They were seeking a bespoke training series for a cohort of employees from diverse backgrounds to embed a consistent approach to product management thinking, terminology and methodologies, with a priority on taking a customer-centric approach across a variety of different products.
The products were each at different levels of maturity, from inception and piloting new products to established long term products matured in their lifecycle.
They were also seeking the learnings to become a repeatable, scalable product development framework with templates that can be extended to other products.
Context
- We designed a 6 week training series including elements such as product canvas, OKRs, product roadmaps, breaking down work, adopting a customer-centric mindset
- The training series were highly interactive, using real world scenarios to model and provide real life examples to cater for Products in their different lifecycle
- Delivered follow up small group coaching sessions to integrate the new learnings to selected organization’s products
- Facilitated Showcases for the different teams to celebrate and share learnings
- Developed a Playbook that summarised the learnings, with reusable templates along with examples of the frameworks in their context to establish consistency in future adoption of the approach
Key Activities
The Results
- 94% understand the fundamentals of product lifecycle management
- 93% understand common product management terminology and methods
- 93% are adopting a customer centric mindset in approach of products
- We saw a 25% increase in confidence to apply product management principles
- We saw a 19% increase in ability to articulate roles and responsibilities in product management
“ADAPTOVATE changed our whole approach to products and services. Clearly this training has been really helpful and it would be great to see how it can be utilised for other new products” - Government agency Director
Find out how ADAPTOVATE can support implementing Agile Ways of Working in your government department
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