Airline Case Study

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Home » Airline Case Study

Read below our case study of how ADAPTOVATE increased the speed of change delivery with new ways of working at a leading global airline.

The client is a leading global airline amidst a strategic commercial transformation  

  

ADAPTOVATE was selected to streamline the execution of top priority initiatives with Agile ways of working – in particular significantly improve the speed of change delivery with cross-functional teams and MVP approach  

  

ADAPTOVATE consultants were engaged in setting-up of 6 cross-functional teams covering Cost of Sales optimization, personalized upgrade offers, new stop-over product and new channel development (WhatsApp) as well as improving revenue management with better demand forecasting  

  

ADPAPTOVATE consultants were also asked to support organizational transformation in the Digital area 

Context

Formed cross-functional MVP teams to increase speed of change delivery and launched the teams with multiple agile immersion sessions and dedicated tailored training  

  

Established regular agile cadence, set up team rooms and provided daily coaching to change mind-set and transform into high-performing self-organizing teams  

  

Effectively collaborated with BCG team and the client to establish new organizational design for Digital area and delivered hands-on support – training and coaching – for the launch of seven dedicated “Feature Pods”  

  

Created multiple other pockets of agile with tailored agile training and coaching sessions –  over 300 employees were involved in agile immersion and fundamentals training sessions at the head office and regional level.

Key Activities

Find out how ADAPTOVATE can support the Airline Industry with transformative ways of working.

The Results:

Strategic MVP teams were able to significantly improve time-to-market, with all MVPs delivered within 3 months (while the first MVP team delivered a solution for customers within 6 weeks!)


All teams delivered impressive and tangible results – e.g. Stopover product MVP delivered 15x increase in stopover-nights and personalized upgrades offers led to ~20% increase in revenue per offer.


Cross-functional “lighthouse” MVP teams confirmed the value of new ways of working at the airline – increased speed of change delivery and improved collaboration, communication and transparency, breaking the existing silos and introducing new mind-set.

Locations

USA

US Headquarters

695 Town Center Dr, Suite 1200

Costa Mesa, CA 92626

+1 424 543 2623

[email protected]

AUSTRALIA & NEW ZEALAND

Sydney


Simpson House, Level 5, 249 Pitt Street

Sydney NSW 2000

+61 2 7200 2530

Melbourne


L7, North Tower, 276 Flinders St

Melbourne VIC 3000

+61 2 7200 2530

Auckland (Tāmaki Makaurau)


Level 4, ACS House, 3 Ferncroft Street,

Grafton, Auckland 1010

New Zealand

SINGAPORE

3 Temasek Avenue #18-01 Centennial Tower

Singapore 039190

+65 98348486

POLAND

ul. Czackiego 15/17 street

00 -043 Warszawa

+48 505 626 416

CANADA

110 Cumberland Street Suite # 307

Toronto Ontario M5R 3V5

Canada

+1 647 631 1205

UK

5th Floor, 167-169 Great Portland Street

London W1W 5PF

+44 20 3603 1662

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