Human Resources Case Study

The client is the Human Resources function of Australia’s largest retailer with around 900 employees serving over around 200,000 employees across the broader business.  

The retailer had experienced success in agile operating model design in one of their business units beginning their agile transformation and looked to HR to be a front runner to support and enable the broader transformation across the business.  

There was a desire to change how they worked to shift the focus from functional silos to become employee experience led.

HR function had a burning platform for change consolidating the foundations and facing pain points around difficulties in prioritisation, duplication of work, siloes between the different functions and lack of end-to-end ownership with their existing operating model over 5 years old and no longer fit for purpose .