Designing Practices and Chapters at Australia’s largest technology business -Grocery Case Study
Our retail technology client came to us with this challenge....
We are the digital technology division of a major Australian grocery retailer, supporting other business divisions by managing the underlying technology. Following rapid growth in our online business during COVID-19, we made the decision to reorganise our technology practices and chapters to improve efficiency. Our current chapters span many squads and, at times, tribes, resulting in a poor experience for our team members. Can you help?
In collaboration with client, ADAPTOVATE, developed a new practice and chapter structure to bring consistency and efficiency across the business.
Key approaches
- Developed a structure where chapter domains are organised around specific areas of the customer journey or business function, with chapters reporting up to domains to ensure consistent engineering and architecture.
- Created a chapter structure where chapter members were allocated across a maximum of three squads.
- Introduced non-people management leadership positions to create diverse career paths for team members.
- Created Practice Lead roles without people management responsibilities to strengthen capability development across the business.
Discover how a major Australian retailer transformed its product development strategy, shifting from category-led to customer-led ways of working to improve portfolio management, prioritisation, and talent retention.
Find out how ADAPTOVATE can support your retail organization
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