CASE STUDY - digital transformation AT TECH DIVISION OF HEALTH INSURER
Our health insurer came to us with this challenge….
We are the technology division of a not-for-profit health insurer in Australia, that wants to deliver a whole platform refresh across the company. We have 8 programs, 18 vendors and 350+ people to align. Can you help?
In collaboration with the health insurer, ADAPTOVATE defined the strategy, architecture and roadmap and built internal capability.
Key approaches
By working in collaboration with the health insurer ADAPTOVATE were able to:
- Define the strategy, architecture and roadmap
- Co-design the desired end-to-end customer experience with the executive team
- Build internal capability for over 350 people
- Establish an Enterprise Architecture function across 8 programs and 18 vendors
- Coach the team to meet aspirations of stability and the ability to deliver quickly by leveraging DevOps, Centres of Excellence and Chapter concepts
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