Learning & Development program for chapter leads at a major retailer – case study
Our retail client came to us with this challenge....
We are moving to a new, scaled agile operating model to respond faster in a highly disruptive market. With Tribes, Squads, and Chapters now in place, we need to prepare our new Chapter Leaders for success. We want a practical learning experience that helps us build a shared understanding of what Chapters are for, adopt the right roles and mindsets to work effectively across Tribes and Squads, and uplift our leadership capabilities so we can achieve our objectives - Can you help?
In collaboration with the retail client, ADAPTOVATE designed and delivered a tailored learning program that equipped Chapter Leaders with the knowledge, tools, and confidence to lead effectively.
Key approaches
- Designed a “Build, Coach, Share” learning model to build capabilities through simulation, apply learnings safely through coaching, and share lessons among peers to reinforce knowledge
- Developed a self-assessment for Chapter Leaders to understand their strengths and areas of development
- Aggregated and synthesized best practices, tools, and techniques into scenario-based learning activities to support Chapter Leaders across their maturity journey
- Delivered modular, fit-for-purpose immersion sessions to expose Chapter Leaders to common scenarios they face in role to uplift capabilities
Discover how a major Australian retailer transformed its product development strategy, shifting from category-led to customer-led ways of working to improve portfolio management, prioritisation, and talent retention.
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