CASE STUDY – RISK FUNCTION AT A GLOBAL BANK
Our banking client came to us with this challenge….
Our Risk function is struggling to keep up with the rest of the organization as we move into the digital era with our products. We are spending more money than forecasted due to the delays of our Risk function being able to change the way they work as quickly as we need them to. We’ve identified there are emering risks in digital delivery, and we need our Risk function to lean into these and be ahead of the curve and our competitors. Can you help?
ADAPTOVATE and the client worked together and transformed a banking Risk function. We were able to find large efficiences in approval times, documentation and cost.
Key approaches from ADAPTOVATE helped:
- By utilising Design Thinking and Agile techniques we were able to ask the client to reimagine the problem and develop hypothesis
- We developed 3 new operation model prototypes
- We conducted several rounds of user testing and validation versions of prototypes
- ADAPTOVATE designed a rollout plan for the client for them to embed the new model and conduct roadshows throughout the organization
- The ADAPTOVATE team upskilled the Risk team in Agile and HCD (Human Centred Design) capabilities through masterclasses, training and coaching
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