CASE STUDY - AGILE COACHING AT A FINTECH STARTUP
Our fintech client came to us with this challenge....
We are start-up operating in peer-to-peer money lending in agricultural loans. We want to transfer the loan book from legacy tech to an off-the-shelf product that members can access. We want our team to be able to deliver this quickly and cost effectively with a momentum towards profitablity. Important to this is keeing both the board and our teams motivated and happy. Can you help?
In collaboration with the fintech startup, ADAPTOVATE coached them to achieve some great results in growth and efficiencies.
By working alongside two cross-functional teams and coaching them in agile ways of working to define key customers and stakeholders ADAPTOVATE were able to:
- Review the customer experience throughout the different touchpoints in the customer journey to identify potential drop-offs
- Prioritise the tasks required to deliver change to processes, technology and service in the implementation of new credit score assessment process and migration of existing loan platforms
- Utilise experience in technical back-end IT stack to mitigate risks
- Assist with marketing messages and address legal changes required to meet service and investor requirements
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