CASE STUDY - breaking down delivery silos in A BANK
Our credit card client came to us with this challenge….
We are a credit card brand which has a major partnership with one of the big 4 Australian banks. We want that bank to have faster product delivery to customers of our product, improved collaboration, as well as break down the current silos that are duplicating work across delivery partners. Can you help?
In collaboration with the the credit card and bank partners we used our PMO capability to streamline operations.
Key approaches
By working alongside the client ADAPTOVATE were able to:
- Align on delivery priorities across products, digital delivery, technology and customer service silos
- Refine PMO operations and governance to work on agile ways across the projects and delivery partners
- Uplift transparency and increase consistency of ways of working by establishing common operating rhythm and ways of working
- Document artefacts, ways of working and templates in a playbook
“Special thanks to ADAPTOVATE! I’m really proud of what we have collectively achieved together, especially in light of a broad stakeholder network and steady stream of risks that needed to be quickly mitigated / managed. The resilience, creativity and connectivity that this team has enabled is what I hope will be an enduring cultural change in the way we deliver complex propositions end-to-end.”
Tribe Lead – Payments
Explore other case studies
Locations
USA
US Headquarters
695 Town Center Dr, Suite 1100
Costa Mesa, CA 92626
+1 424 543 2623
growth_US@adaptovate.com
AUSTRALIA & NEW ZEALAND
Sydney
L12 50 Carrington Street
Sydney NSW 2000
+61 2 7200 2530
Melbourne
Suite 22-125 120 Spencer Street,
Melbourne VIC 3000
+61 2 7200 2530
Canberra
Suite 3, Ground Floor/65 Canberra Ave
Griffith ACT 2603
+61 2 7200 2530
Auckland (Tāmaki Makaurau)
Level 4, ACS House, 3 Ferncroft Street,
Grafton, Auckland 1010
New Zealand
SINGAPORE
20 Collyer Quay, Level 12,
Singapore
+65 98348486
POLAND
ul. Czackiego 15/17
00 -043 Warszawa
+48 505 626 416
CANADA
296 Richmond St. West
Toronto, ON M5V 1X2
Canada
+1 647 631 1205
UK
5th Floor, 167-169 Great Portland Street
London W1W 5PF
+44 20 3603 1662
PHILIPPINES
19th Floor, Two Neo Building
3rd Avenue corner 28th Street
Bonifacio Global City, Taguig City
+65 98348486
ADAPTOVATE is a proud sponsor of the Sydney Roosters - an Australian National Rugby League team
About us
Key Approaches
Industries
Trending Topics
©2022 ADAPTOVATE. All rights reserved