human-Centred Design case study
An international bank came to us with this challenge....
We have embarked on a transformation with the aim to respond more quickly to rapidly evolving customer needs, and enhance business values, increase productivity and improve employee engagement. However we are facing two key challenges: limited information sharing and resistance to change. Our teams are working in location-based silos and We have high-pressure which is resulting in ongoing turnover in staff. Can you help?
Key approaches
- With the client, ADAPTOVATE developed a change program to improve information-sharing and the use of validated information in decision making. We gained and maintained trust with senior execs through regular feedback sessions on progress made.
- ADAPTOVATE directly helped the teams deliver through one-on-one coaching and just-in-time coaching. Together we rethought the flow of work and challenged the status quo using Human Centred Design techniques. We introduced a focus on issues from a customer perspective and created cross-functional teams to increase sharing of information.
- Finally, ADAPTOVATE set up a group to embed new ways of working within the teams and disseminate best practice. Train-the-trainer sessions helped scale knowledge of agile across the organisation.
Results
ADAPTOVATE produced a new operating model that engaged with the flow of information based on data. This new operating model was tested to ensure it worked in a new faster-paced agile environment.
Through the initiative, ADAPTOVATE were able gain trust and create a shift in mindset, both overcoming the established resistance to agile and establishing a new way of working. This led to the breaking down of the location-based silos, fostering a collaborative and transparent environment between functions and locations.
Most organizations running transformation programs today would say they take change seriously. They commission communication plans, arrange training sessions, and assign change leads. Then the program ends, and two years later the ways of working look remarkably similar to what came before. The investment has been made. The outcomes have not arrived.
Learn more how ADAPTOVATE can enhance employee's approach to work using Human-Centred Design
Locations
USA
US Headquarters
695 Town Center Dr, Suite 1100
Costa Mesa, CA 92626
+1 424 543 2623
growth_US@adaptovate.com
AUSTRALIA & NEW ZEALAND
Sydney
L12 50 Carrington Street
Sydney NSW 2000
+61 2 7200 2530
Melbourne
Suite 22-125 120 Spencer Street,
Melbourne VIC 3000
+61 2 7200 2530
Canberra
Suite 3, Ground Floor/65 Canberra Ave
Griffith ACT 2603
+61 2 7200 2530
Auckland (Tāmaki Makaurau)
Level 4, ACS House, 3 Ferncroft Street,
Grafton, Auckland 1010
New Zealand
SINGAPORE
20 Collyer Quay, Level 12,
Singapore
+65 98348486
POLAND
ul. Czackiego 15/17
00 -043 Warszawa
+48 505 626 416
CANADA
296 Richmond St. West
Toronto, ON M5V 1X2
Canada
+1 647 631 1205
UK
5th Floor, 167-169 Great Portland Street
London W1W 5PF
+44 20 3603 1662
PHILIPPINES
19th Floor, Two Neo Building
3rd Avenue corner 28th Street
Bonifacio Global City, Taguig City
+65 98348486
ADAPTOVATE is a proud sponsor of the Sydney Roosters - an Australian National Rugby League team
About us
Key Approaches
Industries
Trending Topics
©2026 ADAPTOVATE. All rights reserved