human-Centred Design case study
An international bank came to us with this challenge....
We have embarked on a transformation with the aim to respond more quickly to rapidly evolving customer needs, and enhance business values, increase productivity and improve employee engagement. However we are facing two key challenges: limited information sharing and resistance to change. Our teams are working in location-based silos and We have high-pressure which is resulting in ongoing turnover in staff. Can you help?
Key approaches
- With the client, ADAPTOVATE developed a change program to improve information-sharing and the use of validated information in decision making. We gained and maintained trust with senior execs through regular feedback sessions on progress made.
- ADAPTOVATE directly helped the teams deliver through one-on-one coaching and just-in-time coaching. Together we rethought the flow of work and challenged the status quo using Human Centred Design techniques. We introduced a focus on issues from a customer perspective and created cross-functional teams to increase sharing of information.
- Finally, ADAPTOVATE set up a group to embed new ways of working within the teams and disseminate best practice. Train-the-trainer sessions helped scale knowledge of agile across the organisation.
Results
ADAPTOVATE produced a new operating model that engaged with the flow of information based on data. This new operating model was tested to ensure it worked in a new faster-paced agile environment.
Through the initiative, ADAPTOVATE were able gain trust and create a shift in mindset, both overcoming the established resistance to agile and establishing a new way of working. This led to the breaking down of the location-based silos, fostering a collaborative and transparent environment between functions and locations.
In today’s rapidly evolving business landscape, digital transformation is no longer an option, it’s a necessity. At ADAPTOVATE, we see digital transformation not merely as the adoption of new technologies but as a holistic, organisation-wide shift enabling new ways of working and fostering a culture of continuous improvement.
Learn more how ADAPTOVATE can enhance employee's approach to work using Human-Centred Design
Locations
USA
US Headquarters
695 Town Center Dr, Suite 1100
Costa Mesa, CA 92626
+1 424 543 2623
growth_US@adaptovate.com
AUSTRALIA & NEW ZEALAND
Sydney
L12 50 Carrington Street
Sydney NSW 2000
+61 2 7200 2530
Melbourne
Suite 22-125 120 Spencer Street,
Melbourne VIC 3000
+61 2 7200 2530
Canberra
Suite 3, Ground Floor/65 Canberra Ave
Griffith ACT 2603
+61 2 7200 2530
Auckland (Tāmaki Makaurau)
Level 4, ACS House, 3 Ferncroft Street,
Grafton, Auckland 1010
New Zealand
SINGAPORE
20 Collyer Quay, Level 12,
Singapore
+65 98348486
POLAND
ul. Czackiego 15/17
00 -043 Warszawa
+48 505 626 416
CANADA
296 Richmond St. West
Toronto, ON M5V 1X2
Canada
+1 647 631 1205
UK
5th Floor, 167-169 Great Portland Street
London W1W 5PF
+44 20 3603 1662
PHILIPPINES
19th Floor, Two Neo Building
3rd Avenue corner 28th Street
Bonifacio Global City, Taguig City
+65 98348486
ADAPTOVATE is a proud sponsor of the Sydney Roosters - an Australian National Rugby League team
About us
Key Approaches
Industries
Trending Topics
©2022 ADAPTOVATE. All rights reserved