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Home » Risk Function at an Australian Retailer – Case Study
Home » Risk Function at an Australian Retailer – Case Study

Read below our case study of co-designing an Operating Model for the Risk function at a leading Australian retailer

The client is the Risk function of one of Australia’s largest retailer, with over 200,000 employees and 1000 stores nationwide. The Risk function was decentralized, with cells of  highly-skilled risk professionals  spread across the organization.

This led to challenges relating to:

  1. Alignment: Team members were not clear on their roles and responsibilities. They lacked clarity around how their work, or the work of others, fit into a bigger picture to deliver results 
  2. End-user focus: There was a disconnect between the work being done and the value sought by the end user in their efforts to control material risks 
  3. Visibility: Risk management was too reactive and event-focused, rather than proactive or predictive and system-focused 
  4. Community: There was a sense of limited opportunity to connect and share with their fellow risk team members 


Context

The client’s objective was to centralize the risk team, allowing for enhanced alignment, end-user focus, and increased visibility and community. 

 

ADAPTOVATE worked with senior leaders to align on a set of principles to guide the operating model codesign toward best addressing those challenges. The operating model was then codesigned with key stakeholders through a series of immersive virtual workshops. Teams were designed to provide the tools, frameworks and foundationsrequired by business to manage material risks. Cadences were added to support business in applying these tools effectively, and align risk teams to business needs. 



Key Activities

The Results

This culminated in a model which brought risk professionals together to share, bond, learn and collaborate. The model fostered enhanced visibility and alignment, uniting the team behind their mission - to deliver confidence, together.

The codesign process was central to the model’s success, as it aligned the Risk leadership behind the new model and way of working, equipping them to foster higher levels of engagement, coordination and collaboration throughout the group.


Find out how ADAPTOVATE can support the Risk Function in any industry with transformative ways of working.

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USA

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+1 424 543 2623

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AUSTRALIA & NEW ZEALAND

Sydney


Level 8/341 George St

Sydney NSW 2000

+61 2 7200 2530

Melbourne


Suite 22-125 120 Spencer Street,

Melbourne VIC 3000

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Canberra

Suite 3, Ground Floor/65 Canberra Ave

Griffith ACT 2603

+61 2 7200 2530

Auckland (Tāmaki Makaurau)


Level 4, ACS House, 3 Ferncroft Street,

Grafton, Auckland 1010

New Zealand

SINGAPORE

20 Collyer Quay, Level 12,

Singapore

+65 98348486

POLAND

ul. Czackiego 15/17

00 -043 Warszawa

+48 505 626 416

CANADA

Postal location:

110 Cumberland Street Suite # 307

Toronto ON M5R 3V5


Physical office location:

296 Richmond St. West

Toronto, ON M5V 1X2


Canada

+1 647 631 1205

UK

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London W1W 5PF

+44 20 3603 1662

PHILIPPINES

19th Floor, Two Neo Building

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Bonifacio Global City, Taguig City

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