CASE STUDY - PROCESS IMPROVEMENT AT A STATE GOVERMENT ORGANISATION in Australia

ADAPTOVATE collaborated with the organization and:

• Interviewed team members and mapped process from the customer perspective, understanding the time and decisions made at each stage​
• Discovered pain points and opportunities to remove duplication of systems and use the current systems consistently across the organization, as well as opportunities to significantly simplify the current process​
• Held workshops with leaders and senior team members to identify how to turn pain points into opportunities (“how might we”) ​
• Identified new opportunities to automate a new simplified process to create a better customer and staff experience at minimal cost to the business