case study – breaking down delivery silos in a bank

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Our credit card client came to us with this challenge….

We are a credit card brand which has a major partnership with one of the big 4 Australian banks. We want that bank to have faster product delivery to customers of our product, improved collaboration, as well as break down the current silos that are duplicating work across delivery partners. Can you help?

In collaboration with the the credit card and bank partners we used our PMO capability to streamline operations.

Key approaches from ADAPTOVATE helped:

Align on delivery priorities across products, digital delivery, technology and customer service silos
Refine PMO operations and governance to work on agile ways across the projects and delivery partners
Uplift transparency and increase consistency of ways of working by establishing common operating rhythm and ways of working
Document artefacts, ways of working and templates in a playbook

“Special thanks to ADAPTOVATE! I’m really proud of what we have collectively achieved together, especially in light of a broad stakeholder network and steady stream of risks that needed to be quickly mitigated / managed. The resilience, creativity and connectivity that this team has enabled is what I hope will be an enduring cultural change in the way we deliver complex propositions end-to-end.”

Tribe Lead – Payments

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