HOSPITALITY

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ADAPTOVATE supports Hospitality organisations to better address market disruptions.

Hospitality organisations have been subject to significant disruptions due to the COVID-19 pandemic. Service volumes are returning to pre-pandemic levels, and Hospitality providers need to meet changing customer demands.

For Hospitality organisations to remain viable, they must reimagine and redesign their product and service offerings, rapidly adapt to customer feedback, and deliver a differentiated and competitive customer experience.

ADAPTOVATE works with Hospitality organisations to bring a user-centric focus to their offerings to enhance customer experiences.

ADAPTOVATE coaches Hospitality organisations to embed ways of working that increase operational efficiency and improve staff engagement, reducing time to market to meet customer demands.

ADAPTOVATE supports organisations in the Hospitality industry through all stages of their transformation journeys so they can thrive in changing market conditions.

Benefits for the Hospitality sector:

ADAPTOVATE supports Hospitality organisations to evolve their customer offerings to achieve benefits, including:

Increased efficiency through streamlined processes, clearer communication and improved collaboration.

Improved customer experience by breaking down the customer journey into smaller portions, enabling improved responsiveness in targeting evolving needs.

Increased speed of product and service development through short, iterative and incremental cycles to deliver value.

Working with clients.

We have worked with several hospitality organisations globally with a proven track record of delivering tangible business benefits:

15 x increase in stopover nights and a 20% increase in revenue per offer at a leading global travel business.

Improved time-to-market, with teams delivering basic offerings within 3 months at a leading global airline.

Increased speed of outcome delivery and improved collaboration by introducing cross-functional teams at a leading global airline.

Agile, Agile Coaching, Case Studies, Not-for-profit, Objective and Key Results (OKRs)

Case Study – Accelerating Delivery in a Not-for-profit Organisation

ADAPTOVATE assisted an international not-for-profit align on strategy to work utilising OKRs. Read our Case Study here.

Insights

Agile Failed To Deliver On It’s Promise

At its core, Agile is about people. Whilst frameworks and playbooks are very useful tools, they cannot be applied to people. For Agile to work, people must understand these tools and be interested in adopting them.

Better Business Models, Business Transformation, Case Studies, Education, Operational Excellence, Process Improvement, Value Stream Mapping

Case Study – Revinventing Service Delivery at a Vocational Education Provider

ADAPTOVATE assisted a nationally renowned vocational education provider to transform the service delivery to staff and students. Read our case study.

Case Studies, Operational Excellence, Process Improvement, Public Service & Government, State Government

Case Study – Process Improvement at a State Government Organisation

ADAPTOVATE improved the end-to-end mortgage application process across business & customer perspectives in a government owned organisation.

Insights, Objective and Key Results (OKRs)

Benefits from successfully implementing an OKR framework

We discuss the benefits (and share real case insights) of using OKRs to provide organisations with a tool to concentrate efforts on their most important goals, and to adjust plans as priorities change over time.

Design Thinking, Insights

Empowering Innovation through the Design Thinking Process: A Comprehensive Guide

Design Thinking is a problem-solving and innovation methodology that emphasises a user-centric approach to creating solutions. The framework helps individuals and teams approach complex challenges in a creative, empathetic and iterative way. The primary goal of Design Thinking is to develop innovative and practical solutions that meet the real needs of end users.

Agile, Agile Coaching, Business Agility Consulting & Training, Case Studies, Utilities

Case Study – Agile Coaching at a Water Authority

ADAPTOVATE implemented Jira Align to provide transparency and linkage of work to strategy in a Water Authority Digital Delivery group. Read our case study…

Case Studies, Design Sprints, Design Thinking, Energy and Mining, Objective and Key Results (OKRs), Oil and Gas, Operational Excellence

Case Study – Design Sprints for Global Energy Company

ADAPTOVATE led a Design Sprint over five days with 15 representatives from four different countries for a Global Energy company. Read the case study here.

Find out how ADAPTOVATE can help your organisation respond to rapidly changing environments.

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