case study – agile coaching at a bank

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Our banking client came to us with this challenge….

We are a big-four Australian bank. Our Mobile Solutions team are being asked to keep up with the rapid pace of change and innvoation in the market. Our customers are seeing innovative disruptive competitors offer more. The mobile solutions team is challenged to keep up, and we’d like them to increase their speed to market, as well as learn to be more aligned with our broader organisation, which is undergoing a large-scale Agile transformation. Can you help?

In collaboration with the bank, ADAPTOVATE co-designed a new operating model to rapidly deliver innovative customer solutions through a new cross-functional Mobile tribe.

Key approaches

We trained and mobilised 20 cross-functional squads within the new tribe on agile ways of working to establish a common tribe-wide language and baseline understanding of new ways of working.

We then assessed the maturity of each of these squads to focus our coaching efforts.

In conjunction to the development of the squads, ADAPTOVATE coached the tribe leaders in new ways of leading their teams.

We coached them on giving and receiving open feedback, overcoming obstacles, and continuous improvement. We helped develop and implement simple yet effective tools to ensure transparency and alignment on priorities throughout the tribe.

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Case Study – Agile Coaching at a Bank

Our case study on delivering better outcomes in an Australian big bank as we help the mobile solutions team deliver faster and more customer focused solutions

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